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Support can be complicated because every company operates differently and no device is an island. But speed and accuracy are vital. We get it. Paste mac. Here's why you want our technicians on the job:
Support can be complicated because every company operates differently and no device is an island. But speed and accuracy are vital. We get it. Paste mac. Here's why you want our technicians on the job:
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- Rigorous training and certification on devices, security and networks. All technicians hold a variety of certifications, including A+, Network+ and Security+, depending on their job title and skill set. Some also hold additional certifications like CASP and MCSE/CCNA. And we comply with industry standards like CompTIA.
- Best practices. Ricoh's Total Quality Call (T.Q.C.) program is a systematic service delivery process that ensures consistent and efficient service delivery on every visit. T.Q.C. ensures complete device functionality by performing preventive maintenance and proactive parts replacement, ensuring maximum uptime. From service request to problem resolution, we follow clearly defined processes. You get consistent service delivery ― with no surprises.
- Escalation process. We're all in when it comes to solving tough issues. Our field technicians are backed up by our product developers, who can reach out to our experts in Japan, if needed. For Ricoh Production Print, our escalation process includes top management in the U.S. and is backed by our product experts, most of whom are also located in the U.S.
- Commitment to exceptional customer service. Our Services Team Annual Recognition (STAR) program awards top-performing techs based on metrics such as response time and the ability to solve customer issues.
- Vast knowledge base. Our technicians share information and insights so they can get you up and running as quickly as possible.
